Verzending

At Buitentuinwinkel, we are committed to providing high-quality outdoor and garden products with excellent customer service. Our shipping and returns policy is designed to ensure your complete satisfaction with every purchase.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Accepted Payment Methods

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Returns & Exchanges

Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward returns and exchange policy.

Return Policy Overview

• You have 15 days from the date of receipt to request a return or exchange
• Products must be in original condition with all packaging, labels, and tags intact
• Products must not be used, damaged, or altered
• All accessories and documentation must be included

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Fertilizers (due to chemical composition)
• Used garden tools (including battery-powered chainsaws, hedge trimmers, and petrol chainsaws after use)
• Opened packages of irrigation systems

4-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, send an email to [email protected] with the following information:

Step 2: Wait for Our Confirmation

Our team will respond within 2 business days with:

• Return approval
• Return address
• Return label (if applicable)
• Specific return instructions

Step 3: Send Your Package Back

Carefully package the product in its original packaging with all documents included. Ship to:

Buitentuinwinkel
Retourenafdeling
166 Proost Banensstraat
Maastricht, NL 6227XE

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

• For refunds: You will receive your money back within 5-10 business days via your original payment method
• For exchanges: We will ship your new product according to our standard delivery times

Return Shipping Costs

Return shipping costs are the customer’s responsibility unless:

• The product is defective
• We made an error with your order

In these cases, we will provide a prepaid return label.

Refund Processing Time

After we receive and inspect your return, we will process your refund within 5 business days. Depending on your bank or payment provider, it may take an additional 3-5 business days for the amount to appear in your account.

Frequently Asked Questions

What if my product arrived damaged?

Contact us within 48 hours of receipt at [email protected] with photos of the damage. We will arrange a solution, typically a replacement or refund.

Can I exchange a product for a different model?

Yes, clearly indicate in your return request which product you would like instead. If there’s a price difference, we will contact you to arrange payment or refund of the difference.

Do you offer free returns?

We offer free returns only when the product is defective or we made an error with your order. Otherwise, return shipping costs are the customer’s responsibility.